Portronics RMA Policy

Portronics warrants to the original purchaser that Portronics Products  are free from defects in material and workmanship for a period of one (1)year from the date of original purchase. Portronics obligation under this warranty is expressly limited to supplying replacement parts, repairing, or replacing, at its sole option, any product which Portronics, in its sole judgment and discretion, determines contained a defect in materials or workmanship at the time of shipment from Portronics.  This warranty does not include on-site service or removal and re-installation costs. This warranty is valid only on Portronics products and is subject to the limitations and exceptions listed below.

 

This limited warranty is exclusive, is only warranty, and is expressly in lieu of any other express or implied warranties.  Portronics hereby disclaims any and all other warranties and warranties that may be implied by law, including, without limitation, the implied warranties of merchantability, and of fitness for a particular purpose or specified use.  To the maximum extent permitted by law, portronics, its subsidiaries, and parents shall not be responsible for and hereby disclaims all liability for any incidental or consequential damages incurred by you or any other person or entity  however caused, whether by the negligence of portronics or otherwise, including, but not limited to, any liability (i) for lost revenues,  lost profits, loss of use, the cost of data recovery from hard disk drives, the value of data that cannot be recovered from hard disk drives,  or  any other commercial losses of any type; (ii) for injury to or death of any persons in connection with the products; and (iii) liability which you have to any other person, irrespective of whether such liabilities would otherwise arise from statute, negligence, contract, strict liability, or otherwise. All rights granted to you under this limited warranty are conditioned upon and shall only arise if they are exercised in the manner 

 

All returned material must have a valid Portronics RMA number. This number is necessary to ensure proper tracking and handling of returned material at the Support office. Do not return any hardware until an RMA is issued. Portronics reserves the right to refuse shipments that do not have an authorized RMA number. Refused shipments will be returned to the shipper via collect freight. The toll Free number used to raise the complaint is 18001034241

Dead on Arrival (DOA)

For hardware that is considered Dead On Arrival (DOA) within the first two (2) days from the customer purchase Portronics will provide an expedited replacement. A new unit will be made available for shipment from Portronics facility within seven (7) business days of RMA issuance.

Non-Contracted/Out of Warranty

Additional requirements for units that or not currently under a maintenance contract or no longer under warranty: Portronics will confirm the hardware failure and inform the customer about the repair quote or replacement quote. 

Please do not return any hardware back to Portronics without a valid and authorized Return Material Authorization (RMA) number.

 

When requesting an RMA, please provide the following information:

·         Product model number for the defective hardware

·         Product serial number for the defective hardware if available

·         Description of failure and troubleshooting performed to isolate cause

·         Customer ship-to address

·         Contact name

·         Contact phone and e-mail


Service Policy Locations

Delhi , Mumbai, Kolkatta, Chennai , Chandigarh, Ludhiana, Jalandhar, Ahmadabad, Hyderabad, Surat, Pune, Jaipur, Lucknow,Nagpur, Thane,  Gurgaon, Bhubaneswar, Dehradun, Noida, Ghaziabad, Faridabad, Amritsar, Raipur, Patna.